Delivery, shipping information

Hours of Operation / Reply to Emails
Online Shop :
Business hours: 10:00 ~ 17:00
Closed: No regular holidays

Payment method
Credit Card
We accept VISA, MASTER, DINERS, AMERICAN EXPRESS, and JCB credit cards.

Bank Transfer
We accept bank transfers only for corporate customers. Please transfer the amount to the bank account within 7 days after the invoice is issued.
(Bank transfer fee will be charged. Please note that you will be responsible for the bank transfer fee. )

Shipping method
We will ship via a domestic (Japan) shipping company.
International shipping will be decided case by case.

About shipping cost
No shipping fee will be charged for domestic (Japan) shipping.
For international shipping please inquire.

About packing
We will pack your order with cardboard, cushioning material, and other necessary strength for mailing.

We also accept gift wrapping or sending as a present to someone other than the client. Please indicate this in the inquiry box.

About personal information
The personal information you provide will be used only for replying to your inquiry, settling the payment for the product, and shipping the product.
In addition, we will not provide your personal information to any third party without your prior consent unless there are special circumstances such as disclosure is required by law.

The Act on Specified Commercial Transactions
Seller: Kishi-ke Co.
CEO: Nobuyuki Kishi
Address: 21-5 Sakanoshita, 248-0021 Kamakura City, Kanagawa Prefecture
Order expiration date: 7 days after order.
Defective product: Please inform us of the defect within 7 days of receipt of the product. We will respond with repair, refund or replacement.
Sales quantity: If there are any restrictions, they will be stated on the product page.
Payment method: As stated above
Payment term: Within 1 week of order.
If we are unable to confirm your payment within one week, we may cancel your order.
Return period: Due to the nature of our products, we do not accept returns unless the product is clearly marked as returnable. However, if the product is defective or delivered in error, we will return it or exchange it. Please contact us within 8 days of receiving the product.
Return shipping cost: paid by us
Delivery time: We will inform you of the delivery time by e-mail.

Name of business or service: Kishi-ke Bijutsu
Phone number: 090-5544-6125

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